Our Approach

Enjoy the benefits of a reliable Salesforce solution that steadily evolves with your business needs, provides uninterrupted business processes and efficient cost management, and minimizes management efforts.

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As a Salesforce managed services provider, Silotech employs a thorough, phased approach to keep your Salesforce solution stable and scalable, ensuring it meets your evolving sales, marketing, and customer service needs.

PHASE ONE

Project Initiation & Discovery

PHASE TWO

System
Architecture & Design

PHASE THREE

System
Architecture Build

PHASE FOUR

User Acceptance Testing
Quality Assurance
Integration & Training

Salesforce practice is a comprehensive set of activities, from implementation to support and evolution, aimed at preventing system issues before they impact users and Salesforce-supported operations.

Download Silotech's Salesforce Capabilities Sheet

Services Offered

Consulting

  • We analyze your business needs and recommend ways they can be addressed with Salesforce.

  • We define methods to adapt your Salesforce solution to the changing sales, customer service, and marketing needs.

  • We make suggestions on further improvements to features and business processes in Salesforce.

Implementation

  • We deploy Sales, Marketing, Service, Community, and other Salesforce Clouds to create your unique Salesforce solution.

  • We complement your Salesforce solution with custom AppExchange apps or other Salesforce products.

Customization

  • We tailor your Salesforce solution with point-and-click tools or code to enable custom workflows, reports, and dashboards, email templates, and more.

  • We build custom Salesforce apps tailored to your internal needs, either solving specific tasks or adding substantial functionality to Salesforce.

Integration

  • We integrate your Salesforce solution with third-party systems (e.g., ERP, DMS, e-commerce platforms) to ensure a seamless user experience across all systems.

Salesforce Managed Services

  • Silotech provides Salesforce and business process consulting services to companies of all sizes across multiple clouds, aiming to improve productivity and profitability by optimizing their Salesforce implementations.

  • We perform user administration, data administration, and other tasks to spare you from the daily routine administration that entails them.

  • We perform bug fixes and issue resolution.

  • We provide user support, handle the day-to-day user issues, and provide system configurations.

  • We conduct user training on native and custom Salesforce functionality to help users get the most out of their investment.

US-BASED SUPPORT